Last updated: 14 December 2025

Careerloom Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, create an account, or book and pay for our services.

This policy applies to all visitors, registered users, and clients of www.careerloom.co.uk.

1. Who We Are

Careerloom Ltd is a UK-based career mentoring and global pathway consultancy.

Company name: Careerloom Ltd
Website: https://careerloom.co.uk
Email: [email protected]

Careerloom Ltd is the data controller for the personal information collected through this website.

2. Information We Collect

Information You Provide to Us

When you use our website, we may collect:

  • Full name
  • Email address
  • Password (stored securely in encrypted form)
  • Contact details
  • Career-related information you choose to share
  • Booking details for mentoring or consultation sessions
  • Messages sent through contact forms or email

Account Information

When you create an account on Careerloom, we store information needed to manage your access and services, including:

  • Login details
  • Booking and session history
  • Session preferences
  • Communication history related to your mentoring services

Payment Information

Payments on Careerloom are processed securely through Stripe.

Careerloom does not store or have access to your full payment card details. We do not collect or store:

  • Credit or debit card numbers
  • Card security codes
  • Full billing card information

Stripe processes payment data in line with its own privacy and security standards.

3. How We Use Your Information

Your information is used to:

  • Create and manage your Careerloom account
  • Provide career mentoring and consultation services
  • Process bookings and payments
  • Communicate with you about sessions, enquiries, or service updates
  • Improve our website and service quality
  • Meet legal, regulatory, and accounting requirements

We do not sell your personal data or use it for unrelated third-party marketing.

4. Legal Basis for Processing

We process personal data under UK GDPR based on:

  • Contractual necessity – to deliver booked services
  • Consent – where you choose to contact us or receive communications
  • Legal obligation – for tax, accounting, and compliance purposes
  • Legitimate interest – to improve services and website performance

5. Payments and Stripe

Careerloom uses Stripe to process online payments securely.

Stripe may act as an independent data controller and may process payment data outside the UK or EU using appropriate safeguards.

Careerloom only receives limited transaction information, such as payment confirmation and reference numbers, for record keeping.

6. Cookies and Website Data

We use cookies to:

  • Ensure the website functions correctly
  • Keep users logged in
  • Improve website performance and usability
  • Understand how visitors use our site

Cookies do not allow us to access your device or personal files. You can control or disable cookies through your browser settings.

7. Data Sharing

We only share personal data where necessary and only with trusted service providers, including:

  • Stripe (payment processing)
  • Website hosting and security providers
  • Email and communication tools used for service delivery

All third parties are required to protect your data and use it only for agreed purposes.

8. Data Security

We protect your personal data using:

  • Secure servers and encrypted connections
  • Password protection and access controls
  • Regular software and security updates
  • Restricted internal access to personal information

While no online system is completely secure, we take reasonable steps to protect your data.

9. Data Retention

We keep personal data only for as long as necessary:

  • Account data is kept while your account remains active
  • Booking and payment records are retained for legal and accounting purposes
  • Communication records are stored to maintain service quality

You may request account deletion at any time, subject to legal obligations.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Restrict or object to certain data processing
  • Withdraw consent where applicable
  • Request a copy of your personal data

To exercise your rights, contact us at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites. Careerloom is not responsible for the privacy practices or content of external sites.

12. Children’s Data

Careerloom services are not intended for children under 16 without parental involvement. We do not knowingly collect personal data from children without appropriate consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]
Website: https://careerloom.co.uk